Captain Jellico (Ronny Cox), a cold, rule-oriented captain with a stressful command style. Jellico reminds the Enterprise crew, and the viewers, that Starfleet officers are mere employees, and that managers can be replaced at Starfleet’s whims.
At the end of the first part, it’s revealed that the metagenic weapon was just a ruse, a trap constructed by the Cardassians. Picard is kidnapped before he can escape, and finds himself in the captivity of one Gul Madred (David Warner). Madred needs information about a nearby Federation planet that the Cardassians militarily covet … and Madred will use whatever means at his disposal to get the information. The second part of “Chain of Command” is mostly about how Madred tortures, taunts, and mocks Picard to get information.
But maybe it wasn’t information he was after …